Resources

• Scorecard for Founding Head of Operations // Dec 5 2021
• Scorecard for Head of Clinical Operations // Dec 5 2021
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• https://themanagershandbook.com/hiring-and-onboarding/role-proposal#the-proposal
  • Example from Clearbit
• Example from https://whothebook.com/smarttools-for-leaders/
  • Scorecard: https://geoffsmart.com/wp-content/uploads/2016/03/Scorecard-Tool-v2016.01.14-1.docx
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Scorecard

Mission for Founding Assistant

As Founding Assistant at Fella Health, you’ll work side-by-side with our CEO as an EA. You’ll execute across the whole company: medical, customer success, program, growth, finance, internal systems. You’ll take on tasks, projects and, over time, whole areas of the company. Your workflow will be to take on a problem, solve the problem, then build a system for the future. This role drastically scales up CEO time, and puts you in line to own a large area of the company in the coming years.

Outcomes

1. Medical — Clinic Operations. You’ll work closely with our CEO to run an effective telemedicine clinic. You'll:

   • customer success: coordinate enrollment with patients

   • pharmacies: call pharmacies to ensure patients can collect their medication

   • insurance: send details to ensure companies to get medication covered

   • Success metric:

     Be rated as superb by our CEO in "helping run the clinic".

2. Company — Mixed. You’ll work closely with our CEO to help run & improve the company's operating system. You'll:

   • finances: help manage company accounting

   • hiring: help run hiring processes, from sourcing through legals to onboarding

   • internal systems: help improve company processes

   • fundraising: partner with our CEO to run a fundraising process

   • legal: execute necessary legal work with guidance

   • Success metric:

     Be rated as superb by our CEO in "helping to run & improve the company's operating system".

3. xxx

Critical Competencies

Need to have

• Operating skills:
  • Experience: you have 2+ years relevant experience.
  • Language: you are fluent in English.
  • Systems mindset: you think in and build out systems. You drive towards automation where possible. You’re comfortable with no-code tools.
  • Complexity: you're highly organized and can complete multiple projects concurrently.
  • Mindset: you calmly handle uncertainty and rapidly changing situations.
  • Learning: you're an autodidact with impressive speed and resourcefulness. You regularly teach yourself the skills you need from scratch.
• Cultural skills:
  • Managing yourself — you own your schedule, your habits, your happiness, your life. Your team-members help you flourish, but the eventual responsibility lies with you.

Nice to have

• Operating skills:
  • Past: you've been pulled into important problems, taken risks, excelled in new areas. You've likely created something from nothing, however small.
  • Future: you want to start a company in the future.
  • Background: you may have a background in computing, or software, or engineering. You're comfortable around technology.
• Cultural skills:
  • Seeing systems — you recognize the system which produces the outcome, and focus on improving the system to fix the underlying cause.
  • Positive-sum thinking — you think in terms of collaboration not competition.