Resources

• Scorecard for Founding Engineer // Dec 3 2021
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• https://themanagershandbook.com/hiring-and-onboarding/role-proposal#the-proposal
  • Example from Clearbit
• Example from https://whothebook.com/smarttools-for-leaders/
  • Scorecard: https://geoffsmart.com/wp-content/uploads/2016/03/Scorecard-Tool-v2016.01.14-1.docx
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• Head of Clinical Operations at Fella Health (Remote)
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Scorecard

Mission for Founding Operations

As the first ops hire at Fella, you'll work side-by-side with the founders, executing across the whole company: medical, coaching, growth, internal systems. Your workflow over time will be to take on a problem, build a system to solve it, recognize when there needs to be a new hire, make that hire — then repeat. This role scales up founder time, and puts you in line to own large areas of the organization in the coming years.

Outcomes

1. Medical — Clinic

   • Work with our founders to expand the clinic from Texas to 9 more states in the coming 9 months. You'll:

     • legals: work with our lawyers to ensure a smooth legal process
     • providers: recruit, onboard, manage doctors — ensuring high quality & high retention
     • tooling: own the systems (e.g. EHR) that the clinicians use to manage patients & their clinical outcomes
     • clinical: work with our doctors to create the clinical protocols
     • economics: work with our founders to improve unit economics over time, including further integration with insurance reimbursement
     • reimbursement: improve the insurance reimbursement for patients
     • bloodwork: run the bloodwork process, from coordinating with labs to setting up the systems for doctors
     • fulfilment: ensure efficient hardware & medication fulfilment
     • CX: work with engineering to improve the patient-facing software CX

   • Once you're comfortable with the processes, you'll work with the co-founders to hire a Medical Director or Head of Clinical Ops to take this over.

   • Success metric:

     Be rated as superb by our CEO in "running the clinic".

2. Program — Coaching

   • Work with our founders & head coach to expand the coaching team from 3 to 10 coaches in the coming months. You'll:

     • coaches: recruit, onboard, manage coaches — ensuring high quality & high retention
     • tooling: own the systems (e.g. messaging system) that the coaches use to manage patients & their outcomes
     • economics: work with our founders to improve unit economics over time, including optimizing the timely surfacing of patients
     • support: develop a smooth customer support system
     • protocols: work with our founders & head coach to create the coaching protocols to provide structure for the coaches
     • program: work with our CEO to help organize ops-heavy parts of the program outside of coaching e.g. managing content creators

   • Once you're comfortable with the processes, you'll work with the co-founders to hire a Program Lead to take this over.

   • Success metric:

     Be rated as superb by our CEO in "running the coaching team".

3. Company — Mixed

   • Work with our founders to run & improve the company's operating system. You'll:

     • finances: help the CEO manage company accounting
     • hiring: help the COO run hiring processes, from sourcing through legals to onboarding
     • internal systems: help the founders improve company processes e.g. internal wiki (Notion), task management (ClickUp), comms hygiene, meeting habits
     • fundraising: partner with the CEO to run a fundraising process
     • legal: execute necessary legal work with guidance from the founders e.g. insurance, IP, trademark
     • support: help develop a smooth customer support system

   • Success metric:

     Be rated as superb by both founders in "running & improving the company's operating system".

Critical Competencies

Need to have