Resources

• Scorecard for Founding Head of Operations // Dec 5 2021

• Scorecard for Founding Engineer // Dec 3 2021

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• https://themanagershandbook.com/hiring-and-onboarding/role-proposal#the-proposal

  • Example from Clearbit

• Example from https://whothebook.com/smarttools-for-leaders/

  • Scorecard: https://geoffsmart.com/wp-content/uploads/2016/03/Scorecard-Tool-v2016.01.14-1.docx

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• Head of Clinical Operations at Fella Health (Remote)

• Ambrook ops process https://docs.google.com/document/d/1vzh4UItVHIy7ysAv3uIPM3vJiUJ_j6Nh83-IAQ5qvxE/edit?usp=sharing

  Ambrook Operations Calibration Report.pdf

Scorecard

Mission for Founding Operations

As the first ops hire at Fella, you'll work side-by-side with the founders, building out and running the clinical part of Fella. Your workflow over time will be to take on a problem, build a system to solve it, recognize when there needs to be a new hire, make that hire — then repeat. This role scales up founder time, and puts you in line to own the clinical part of Fella into the future.

Outcomes

• Medical — Clinic: Work with our founders to expand the clinic from Texas to 9 more states in the coming 9 months. You'll:

  • legals: work with our lawyers to ensure a smooth legal process

  • providers: recruit, onboard, manage doctors — ensuring high quality & high retention

  • tooling: own the systems (e.g. EHR) that the clinicians use to manage patients & their clinical outcomes

  • clinical: work with our doctors to create the clinical protocols

  • economics: work with our founders to improve unit economics over time, including further integration with insurance reimbursement

  • reimbursement: improve the insurance reimbursement for patients

  • bloodwork: run the bloodwork process, from coordinating with labs to setting up the systems for doctors

  • fulfilment: ensure efficient hardware & medication fulfilment

  • CX: work with engineering to improve the patient-facing software CX

  • Success metric:

    Be rated as superb by our CEO in "running the clinic".

• Program — Coaching: Work with our founders & head coach to expand the coaching team from 3 to 10 coaches in the coming months. You'll:

  • coaches: recruit, onboard, manage coaches — ensuring high quality & high retention

  • tooling: own the systems (e.g. messaging system) that the coaches use to manage patients & their outcomes

  • economics: work with our founders to improve unit economics over time, including optimizing the timely surfacing of patients

  • support: develop a smooth customer support system

  • protocols: work with our founders & head coach to create the coaching protocols to provide structure for the coaches

  • program: work with our CEO to help organize ops-heavy parts of the program outside of coaching e.g. managing content creators

  • Success metric:

    Be rated as superb by our CEO in "running the coaching team".

Critical Competencies

Need to have