As the second coach at Fella, you're an important part of the broader founding team. You'll work closely with our Head Coach, Head of Operations, and founders to deliver high-quality coaching to your fellas (Fella customers). You'll also collect feedback to shape our program & our processes, then help implement those improvements. Your primary role is as a brilliant health coach, and you'll have ample room to shape Fella's future.
You'll be in charge of the program outcomes of your 50-100 fellas. You'll triage fellas based on what type of problems they're facing, take them through the appropriate program material, and keep them engaged in the program. You'll be their point of call if they have questions about Fella. You'll be in regular contact with each of them:
Success metric:
Achieve a rating of ≥ 8/10 for
coaching qualityfrom X% of your fellas. (need a base from Sean right now)
You'll be in charge of the cohort engagement of your 50-100 fellas. You'll match fellas into sensible groups (10-20 fellas per group), run group calls & group chats, and keep them engaged as a cohort. You'll run :
Success metric:
Achieve a rating of ≥ 8/10 for
cohort qualityfrom Y% of your fellas. (need a base from Sean right now)
You'll work with our CEO & Head Coach to improve the program. You'll gather important feedback from your fellas, proactively suggest improvements, and create content for the program.
Success metric:
Be rated as
superbby our CEO in "helping to improve the program".
You may be asked by our Head of Growth to help onboard uncertain fellas. You could be asked to take calls with potential fellas and to reply to support emails.
Success metric:
Be rated as
superbby our Head Growth in "supporting onboarding of uncertain fellas".