Contents

About Aios Medical

Our overarching mission is to accelerate the mass-market global adoption of consumer biotech products so every human can live at least 100 healthy years.

Our immediate focus is excess bodyweight. We are increasing the global accessibility of GLP-1 medications to accelerate their take-up to help solve obesity worldwide.

To do that, we’re building an AI-powered clinical operating system: ClinicOS. ClinicOS makes it effortless for consumer brands to easily offer direct-to-patient healthcare, globally. We work with external Brand Partners, as well as using this infrastructure to scale our own internal consumer healthcare brands.

Since we launched Fella Health in the US in June 2021, Fella has positioned itself as no-nonsense weight loss for busy bigger guys. Today, we operate multiple brands across the US & UK — our two biggest are Fella Health (US & UK) & Bolt Pharmacy (UK).

Our infrastructure will have served 100 million patients worldwide by 2035. We’ll then use that direct-to-patient infrastructure to serve next-gen biotech products at-scale to increase the proportion of humans living at least 100 healthy years.

In so doing, we’ll become the world’s first trillion dollar healthcare company.

How far along are we?

We’ve grown >1000x since Aug 2021, >200x since Aug 2022, >40x since Aug 2023. We’re serving >20k customers with high NPS. We’re >$50M/yr revenue. We’ve been cashflow positive for >24mo.

We’re a young startup and we’re just getting started. This is still Day 1 and all our work is ahead of us.

We're backed by top healthcare & consumer investors:

Y Combinator

Global Founders Capital — backed Facebook, Slack, LinkedIn, Revolut, Rocket Internet

AngelList Early Stage Fund (backed by Naval Ravikant)

BrandProject (venture-builder behind 2 unicorns)

The founders of Indeed, Curative (unicorn), Alan (unicorn), Kaia Health (>$300mil valuation), Vouch Insurance (>$500mil valuation), Not Boring (Packy McCormick)

You can read more about working with us here: Working at Aios Medicalhttps://fella.notion.site/working-at-aios-medical

The opportunity as Head of Operations

Fella Health is building a world-class team.

As Head of Operations at Fella, you’ll start by running our telemedicine clinic. Your fundamental role is to keep fellas happy 😊

For the first few quarters, you’ll run our clinical ops end-to-end. You’ll rapidly & efficiently scale a compliant telemedicine clinic with industry-leading metrics for Activation, Retention, and Referral. You’ll have your work cut out to constantly guide automations so we can continue growing >7% WoW indefinitely. You’ll work with our existing Medical Support team to ensure DRIs are clear and SLAs are being met. You’ll scale our provider network and ensure we have great clinical systems. You’ll get your hands dirty, build out a high-performing team, constantly be learning, and withstand the pressure of competing priorities under rapid growth.

Great performance in the role means we can rapidly scale our clinic to 100k (happy) patients.

By the end of 2024, once you’ve mastered leading clinical operations, you may upskill/hire a Head of Clinical Operations who would replace you & report to you, and you’d then oversee the entire Operations & Product of our company: Clinical Ops, Medical Expansion, Pharmacy & Supply Chain.

If you nail the role, you’ll be a top candidate for our future COO hire.

This is a full-time, fully remote role, and you’ll work async in the timezone of your choice — as long as you’re around until midday Pacific Time for calls as needed.

This is a senior role. You’ll report directly to me, Richie :) (our CEO) You’ll work very closely with our Clinical Ops Lead (Arvee Sese) and our Clinical Systems Lead (JC Maglaque) who will both report to you, as well as working closely with our Head of Engineering (Gzim Helshani).

Key responsibilities

<aside> 🎯 “You just build a fucking amazing experience. Make each step amazing. Make every decision in the long term interest of the fella. Give the fella massively more value than you take.” — a poetic extract from one of our advisors

</aside>

Clinical Operations end-to-end:

• Activation: You’ll get fellas their medication within 14 days of signup. You’ll ensure the UX is great from signup to their first dose: intuitive onboarding portal, streamlined medical form, easy labwork options, clarity on insurance coverage, rapid provider prescribing, automated medication ordering, overnight medication fulfillment, clear dosage instructions — all with reassuring communication to fellas. You’ll be obsessed with your activation KPIs.
• Retention: You’ll ensure fellas only leave upon reaching their goal weight, not due to poor service. This means async check-ins are comprehensive & regular, and refills are proactive & automated. You’ll be painfully aware of cohort churn numbers.
• Review/Referral: You’ll make fellas happy enough so they write a great review & refer others. You’ll maniacally collect NPS & CSAT feedback, read each word, and make changes accordingly.
• Scale: You’ll work with engineering to guide systems & automations to rapidly scale operations so we can grow >7% WoW indefinitely with high customer love and without team bloat. You’ll systematically review your team’s human-based workflows to constantly be automating as much as you can.
• Clinical systems: You’ll work closely with our Clinical Systems Lead & engineering team to ensure we have great tooling across the clinic: backend, careteam-facing, and fella-facing.
• People: You’ll work with our Medical Support Lead to ensure we have all hires we need, that hires are onboarded rapidly, there are clear DRIs for each area, and the team is performing well. You’ll work with the Medical Support Lead to audit performance & monitor SLAs, so our customer support system can effectively sort ad-hoc issues for fellas.
• Provider network: You’ll stay on top of provider capacity to ensure we don’t get blocked as we scale. You’ll work closely with providers to streamline their workflow & solve their issues. You’ll work with the recruiting team to select great-fit providers as we scale.
• Compliance: You’ll ensure we stay compliant in each jurisdiction, for both the clinic and the providers. This means ensuring our clinical systems can scale internationally.
• Economics: You’ll protect unit economics over time by ensuring all payments are going through, we get discounts on medication, provider workflow is streamlined, and clinic-wide workflows are automated to avoid careteam bloat.

By the end of 2024, once you’ve mastered leading clinical operations (above), you may then upskill/hire a Head of Clinical Operations who would replace you & report to you, and you’d then oversee several areas (each with its own DRI):

• Clinical Operations (as above)
• Medical Expansion:
• Pharmacy & Supply Chain: Overseeing this newly formed area as we become vertically integrated by owning our own medication supply.

KPIs

Activation

1-mo retention

• Current: 87% to 88%
• Target: 90% (Stretch: 95%)

Time-to-medication (% of new fellas who receive medication within 2wks)

• Current: 31.5% to 42.9%
• Target: 50.0% (Stretch: 90.0%)

Satisfaction

NPS

• Current: -2 to 41
• Target: 40 (Stretch: 90)

CSAT (/10)

• Current: 7.0 to 8.5
• Target: 8.5 (Stretch: 9.5)

Retention

Subscriber churn rate (%/mo)

• Current: 11.1% to 12.9%
• Target: 11.4% (Stretch: 5.0%)

Customer retention (cohort % at Xmo)

• Current
  • 3mo: 71% to 86%
  • 6mo: 55% to 62%
  • 9mo: 30% to 38%
  • 12mo: 23% to 27%
• Target

Need to have

Nice to have