About Fella Health

**Fella Health is the telehealth clinic for men with obesity, backed by Y Combinator.** With Fella, patients meet a board-certified obesity doctor to prescribe FDA-approved medications, while they undertake personalized health coaching through our app.

Obesity is the largest chronic disease in the US (>$100bn spent each year) and the traditional solution ("move more, eat less") only works long-term for ~10% of people. But obesity treatment is radically changing due to a new wave of medication options which are 2-3x more effective than previous options. In addition, only 10% of those using weight management services are men: all programs market to women, not tackling the stigma men feel around this.

Fella's founders are Luke & Richie. We studied together at Cambridge University.

• Luke studied medicine and developed a patented AI approach to detecting cancer at a YC bio company, before moving to Microsoft Research. He did a masters in Computer Science after Cambridge.
• Richie personally struggled with stress eating for 6 years. After Cambridge, he built and sold an AI company working with the UK government. He built a 10k-follower Instagram community around men's stress eating.

You can read more about working at Fella here: https://fella.notion.site/Working-at-Fella-14a2ac8575d34d148d009bb410387af4

Fella Health is live in Texas, and we recently closed a Seed round to expand nationwide. We're backed by top health/consumer investors:

• Y Combinator
• BrandProject (venture-builder behind 2 unicorns)
• Global Founders Capital — backed Facebook, Slack, LinkedIn, Revolut, Rocket Internet
• AngelList Early Stage Fund (backed by Naval Ravikant)
• The founders of Indeed, Curative (unicorn), Alan (unicorn), Kaia Health (>$300mil valuation), Vouch Insurance (>$500mil valuation), Not Boring (Packy McCormick)

The opportunity as ****Founding Head of Operations

Fella is building a world-class team. As the first ops hire at Fella, you'll work side-by-side with the founders, executing across the whole company: medical, coaching, growth, internal systems. This role is a critical part of the broader founding team, and puts you in line to own large areas of the organization in the coming years.

This role is FTE and fully remote.

You'll work closely with the founders, and report directly to Fella's CEO Luke Harries.

Key responsibilities

• Medical — Clinic
  • Work with our founders to expand the clinic from Texas to 9 more states in the coming 9 months. You'll:
    • legals: work with our lawyers to ensure a smooth legal process
    • providers: recruit, onboard, manage doctors — ensuring high quality & high retention
    • tooling: own the systems (e.g. EHR) that the clinicians use to manage patients & their clinical outcomes
    • clinical: work with our doctors to create the clinical protocols
    • economics: work with our founders to improve unit economics over time, including further integration with insurance reimbursement
    • reimbursement: improve the insurance reimbursement for patients
    • bloodwork: run the bloodwork process, from coordinating with labs to setting up the systems for doctors
    • fulfilment: ensure efficient hardware & medication fulfilment
    • CX: work with engineering to improve the patient-facing software CX
  • Once you're comfortable with the processes, you'll work with the co-founders to hire a Medical Director or Head of Clinical Ops to take this over.
• Program — Coaching
  • Work with our founders & head coach to expand the coaching team from 3 to 10 coaches in the coming months. You'll:
    • coaches: recruit, onboard, manage coaches — ensuring high quality & high retention
    • tooling: own the systems (e.g. messaging system) that the coaches use to manage patients & their outcomes
    • economics: work with our founders to improve unit economics over time, including optimizing the timely surfacing of patients
    • support: develop a smooth customer support system
    • protocols: work with our founders & head coach to create the coaching protocols to provide structure for the coaches
    • program: work with our CEO to help organize ops-heavy parts of the program outside of coaching e.g. managing content creators
  • Once you're comfortable with the processes, you'll work with the co-founders to hire a Program Lead to take this over.
• Company — Mixed
  • Work with our founders to run & improve the company's operating system. You'll:
    • finances: help the CEO manage company accounting
    • hiring: help the COO run hiring processes, from sourcing through legals to onboarding
    • internal systems: help the founders improve company processes e.g. internal wiki (Notion), task management (ClickUp), comms hygiene, meeting habits
    • fundraising: partner with the CEO to run a fundraising process
    • legal: execute necessary legal work with guidance from the founders e.g. insurance, IP, trademark
    • support: help develop a smooth customer support system

Need to have

• Operating skills:
  • Experience: you have 4+ years relevant experience e.g. started your own company, led ops at early-stage co, hands-on consultant.
  • Systems mindset: you think in and build out systems. You drive towards automation where possible. You’re comfortable with no-code tools.
  • Complexity: you're highly organized and can complete multiple projects concurrently.
  • Mindset: you calmly handle uncertainty and rapidly changing situations.
  • Learning: you're an autodidact with impressive speed and resourcefulness. You regularly teach yourself the skills you need from scratch.
• Cultural skills:
  • End-to-end ownership — you are comfortable owning projects from noticing the problem to delivering the outcome.
  • Do what is needed — speed is critical and often the solutions we need are messy. You are comfortable moving quickly and taking on gritty work.
  • Commitment to candor — we believe in open communication and transparency. You are a clear & caring communicator, welcoming feedback.
  • Belief in the mission — we will help 1 million fellas by 2026. We have a lot of work to do, and you are dedicated to the mission.
  • Dedication to excellence — you are obsessed with your role, with a commitment to compounding self-improvement.

Nice to have

• Operating skills:
  • Hiring: you have experience building & managing high-performing teams.
  • Past: you've been pulled into important problems, taken risks, excelled in new areas. You've likely founded something, however small.
  • Future: if you haven’t already, you want to start a company in the future.
  • Background: you may have a background in software, maybe as an engineer. You're not uncomfortable around code.
• Cultural skills: