Contents
Our overarching mission is to accelerate the mass-market adoption of consumer biotech products so every human can live at least 100 healthy years. Our immediate focus is excess bodyweight. We are increasing the accessibility of GLP-1 medications to accelerate their take-up to help solve obesity worldwide.
To do that, we’re building an AI-powered clinical operating system: ClinicOS. ClinicOS makes it effortless for consumer brands to easily offer direct-to-patient healthcare, globally. We work with external Brand Partners, as well as using this infrastructure to scale our own internal consumer healthcare brands.
Since we launched Fella Health in the US in June 2021, Fella has positioned itself as no-nonsense weight loss for busy bigger guys. Today, we operate multiple brands across the US & UK — our two biggest are Fella Health (US & UK) & Bolt Pharmacy (UK).
Our infrastructure will have served 100 million patients worldwide by 2035. We’ll then use that direct-to-patient infrastructure to serve next-gen biotech products at-scale to increase the proportion of humans living at least 100 healthy years.
In so doing, we’ll become the world’s first trillion dollar healthcare company.
We’ve grown >2000x since Aug 2021, >200x since Aug 2022, >20x since Aug 2023. We’re >$50M/yr revenue. We’ve been cashflow positive since June 2023. We’re >10,000 customers with high NPS.
We’re a young startup and we’re just getting started. This is still Day 1 and all our work is ahead of us.
We're backed by top healthcare & consumer investors:
You can read more about working with us here: Working at Aios Medical https://fella.notion.site/working-at-aios-medical
We’re building a world-class team.
As Product Manager at Embedded Medical, your fundamental role is to ”just build a f*ing amazing experience” 🫡
We’re going to 10x our customer base to ~100k patients by the end of 2025. You’ll work closely with our Head of Product & Ops to rapidly scale our systems while methodically improving our software (internal & external). Your main focus is on building our software & systems to serve our patients — not the software & systems for our “Brand Founders” to launch their own clinics.
You’ll stay weirdly obsessed with our customers. You’ll extract coherent jobs-to-be-done from customer insights and clearly define our product vision. You’ll prioritize features based on impact & effort, smoothly moving between a multi-year vision and a two-week sprint.
You’ll work closely with our Designer to wireframe, prototype, and test. You’ll lead product from idea to launch to success, ensuring we ship on time & everything runs smoothly. You’ll work with our Analyst to track KPIs, (in)validate your hypotheses, and inform future work.
You’ll clean up our operations by questioning, deleting, simplifying, optimizing, automating.
If you nail this role, you’ll be a great candidate for our future Head of Product.
This is a full-time, fully remote role, and you’ll work mostly async in the timezone of your choice — as long as you’re regularly around until midday Pacific Time for calls.
This is a mid-level role. You’ll work with me, Richie :) (our CEO). I’m intense, so you’ll also be intense.
You’ll work mostly closely with and report directly to our Head of Product & Ops (Ben Dowdle), as well as working closely with our Product Designer (Stephane Masseron) and our Head of Engineering (Gzim Helshani). You’ll also be among our Clinical Ops Lead (Arvee Bondoc), Customer Success Lead (Jordan Pellikan), and Chief of Staff (Joey Gracek).
<aside> 🎯 “You just build a fing amazing experience. Make each step amazing. Make every decision in the long term interest of the customer. Give the customer massively more value than you take.”*
</aside>
The Customer: You think you’re already customer obsessed but you’re wrong. The customer is the first thing you think about at sunrise and the last thing you think about at night. You’ll speak with them openly, understand them intimately, and get feedback from them continuously. Everything else you do is fundamentally in service of this.Strategy: Your work starts & ends with the customer, but it’s your job to fill everything in-between. You must extract coherent jobs-to-be-done (JTBD) from customer insights & be able to place those in the context of the wider market. You’ll clearly define the vision & goals for your product.Prioritizing: You’ll go from clean insights with coherent jobs-to-be-done to actual tickets that can be prioritized based on impact & effort. You’ll smoothly move between a multi-year vision and a two-week sprint. You’re technical, and you must understand the technical trade-offs to prioritize effectively.Design: What is product without design? You’re not a paper-pushing project manager. You work closely with our Designer to keep the customer at the heart of implementation. Wireframing, prototyping, and testing is what you do.Ship: You’ll lead product from idea to launch to success. You’ll ensure we ship on time. Under you, everything runs smoothly. You’ll educate & train teams on new releases.Data: How do you measure success? You’ll work with our Analyst to track KPIs, (in)validate your hypotheses, and inform future work.Workflows: We have a lot of workflows in our company which must be improved. You’ll start by understanding our systems, processes, tools - and what slows us down. Then you’ll question every requirement and delete all unnecessary parts of the process. Only then will you simplify & optimize. Then you’ll accelerate the process through to automation. You only optimize & automate that which is actually needed.Experience: You have 4+ years in a high-calibre product role (or equivalent), building great experiences in web or mobile. You do not need healthcare experience. I have a strong preference for people who understand & enjoy the scary intensity of a high-growth startup.Customer obsession: Steve Jobs called it “insanely great”. Insane meaning you should focus on quality of execution for your customers to a degree that in everyday life would be considered pathological.Strategic: You’re excellent in the trenches but you’re also the general at 30,000 ft deciding where to move the troops. You don’t get lost in the weeds and you always make sure we’re taking the required big swings. If not you, who?Design: You’re comfortable with design principles & wireframing so can work closely with our Designer to ensure our product is easy to use.Shipping: You’re excellent at leading product from idea to prioritization to launch to success - all with urgency, hitting deadlines & juggling multiple streams.Metrics: You’re maniacal about your metrics. You care a weird amount about your analytics stack and you closely monitor your KPIs to inform future work.Systems: You think in systems to fix the underlying cause of an issue. You’ll need to go through our operations and: question, delete, simplify, optimize, automate.Excellence: You’re annoyingly capable at meta skills. You’re an autodidact with impressive speed and resourcefulness. You’re highly organized and can complete multiple projects concurrently. You calmly handle uncertainty and rapidly changing situations.Vibes: You’ll not speak of phrases like “Cross-Functional Collaboration” or “Stakeholder Alignment”. This ain’t for you if you’re a Professional Pontificator™️ :)