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Scorecard
Mission for Senior Product Manager
As a Senior Product Manager, you will be collaborating closely with cross-functional teams, including engineering, operations, sales, and other stakeholders, to ideate and deliver an unrivaled customer experience.
Your insights and expertise will help shape the future of our products that directly impact the lives of our Fellas.
You'll be reporting directly to our Head of Product and Operations (Ben Dowdle), as well as working closely with our Head of Engineering (Gzim Helshani), Product Designer (hiring), and Data Analyst (hiring).
This role is full time and remote.
Outcomes
Key Responsibilities:
- Lead product development efforts from ideation to launch, overseeing all phases of product development and release management.
- Develop, maintain, and prioritize the product roadmap based on business impact, feasibility, and resources.
- Customer obsession: Conduct user research, including interviews, surveys, and usability testing, to gain deep insights into user needs and behaviors.
- Workflow optimization: Develop a deep understanding of our internal systems, processes, and tools, understanding what slows us down and automating wherever possible so that our Customer Care Team can stay focused on the most value-adding work possible.
- Use data analytics to inform product decisions, track success, and identify areas for improvement.
Need to Have
- Entrepreneurial drive - You thrive in fast-paced, high-growth environments and are excited by the opportunity to build something new and impactful
- 5+ years of product management experience
- Experience building user-friendly web and mobile applications
- Track record of customer obsession and tangible metric improvements
- Great communications skills in cross-cultural environments